Shipping & Returns Policy
All orders confirmed by Caffè Perfetto will be shipped to the delivery address specified during the time of the order. Orders received on Saturday, Sunday, and public holidays within Hong Kong will be processed by close of business on the next business day.
A notification will be sent via email within 1 business day after the order has been dispatched. This will show the delivery date, tracking number, and parcel details so as to track the order status.
Standard local delivery charges are HKD 35. This rate applies for central and remote areas within Hong Kong.
Free shipping will be provided for orders over HKD 500 within Hong Kong.
Caffè Perfetto provides utmost care to ensure deliveries within two working days after receipt of order.
Caffè Perfetto, at its discretion, will accept returns or exchange of goods (excluding coffee capsules & other consumables) within 7 days from receipt of goods only if:
(1) the product is damaged before receipt of the same by you, or
(2) there is a discrepancy between ordering and delivery, and provided always that
(i) such product is still in its original package, and
(ii) is accompanied by the relevant original invoice. Due to food and safety requirements, no refund or exchange will be given for consumables (e.g. coffee capsules)